Innovation Care Partner’s (ICP) Medical Management Department is committed to serve both our Members and our Providers with high-quality service. ICP combines years of experience with innovative service delivery to provide exceptional service and value to our customers. We have many supportive programs including: Prior Authorization, utilization review, comprehensive care coordination, transitional care management, community resources and disease management.
Our dedicated clinical professionals strive for a positive timely experience in customer service by using our collective talent to meet your benefit goals. ICP’s clinical team thinks innovatively in serving its members and providers to achieve the best healthcare solutions.
Medical Management Directory
Main Number: 480-400-0001
Webpage: www.icppatient.com or www.icppatient.com/priorauth
Phone numbers:
- 1-800-250-6647
- 480-400-0027
E-Mail:
Fax Number:
- 480-588-8061
- Toll free 1-833-665-1252
Out of Area and Facility Admission Notification:
- 1-800-250-6647
- Or fax to 1-833-665-1252
Utilization Review Nurse
Local Voice Mail: 480-681-6502
Out of Area: 1-800-250-6991
E-mail: icpur@icphealth.com
Prior Authorization Form
Our Results
- Consistently Improved Quality Scores
- High Patient Satisfaction Scores
- Up To 10% Annual Cost Improvement